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SAMH is committed to protecting your personal information; so when you contact us (for whatever reason) we want you to be confident about how your personal information will be looked after and used.
The purpose of this policy is to let you know how we will process information we collect from you/about you or that you provide to us.
SAMH is the Scottish Association for Mental Health. We have been providing services and working to support Scotland’s mental health since 1923.
SAMH is a registered charity SC008897 and a company limited by guarantee registered in Scotland No 82340.
SAMH is registered as a Data Controller with the Information Commissioners Office (ICO) for the UK.
The personal information we collect, and how we use it, will depend on your engagement with us but it may include details about your name, date of birth and contact details (eg telephone, email, computer IP address and home address). We require this information in order to respond to your enquiry; if we are providing you with a service or information; if we are contacting you about our fundraising activities, campaigns or policy initiatives or appeals; or we are entering into a contract with you. If you are making a donation or signing-up to be a regular donor, we will require your bank/credit/debit card details.
If it is appropriate we may:
We gather general information about the use of our websites – this might include which pages are the most visited; events. Wherever possible this information will be anonymised and will not identify details about individuals visiting our website.
3.1 How we will collect the information
We will collect information in the following ways:
3.2 How we will use that information
We may use your information to:
3.3 Learning more about current and prospective supporters
Occasionally we will undertake profiling activity to learn more about our current supporters and to identify prospective supporters. When we do this we identify the interests of people and organisations and the potential for them to give a financial donation to SAMH or to increase the level of their donation. We do this because the information helps us to better understand our supporters and to engage with people who may be interested in helping us to further the aims and objectives of SAMH.
When we undertake this type of profiling we will use: information you have already given us; or that is publicly available. In particular circumstances we may engage the services of a third party to undertake this activity on our behalf.
3.4 How we will keep your information safe
We ensure that there are appropriate technical, physical and organisational measures in place to protect your personal information both on-line and off-line.
Information that we hold on you will be stored securely and only be kept as long as is reasonable and necessary, and in-line with any statutory obligations placed on SAMH. The length of time we keep your information will depend on the reason why we have been or are processing your information.
In cases where we may need to transfer or process your personal information outside the European Union we will comply fully with our legal obligation. For example SAMH’s supporter database is hosted by Blackbaud (a global company with its headquarters in the USA). The service Blackbaud provides is strictly regulated and in accordance with data protection legislation.
In particular SAMH will not:
You have a right to:
* Please note that we may require proof of identity before we provide you with this information or make changes.
Please see the section below on contacting SAMH.
If you have any questions about this Privacy Statement or any other Data Protection queries; would like to make a request to receive a copy of your personal information held by SAMH; or to change your ‘opt-in’ preferences, please contact:
Or you can write to us at:
Data Protection Officer
51 Wilson Street
GLASGOW G1 1UZ
If you are a donor/supporter please contact: firstname.lastname@example.org or mark your correspondence for the Fundraising Team.
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